Frequently Asked Questions

  • What is the typical range of your electric bikes?
    Our e-bikes generally offer a range between 30 to 80 miles on a single charge, depending on the model, battery capacity, terrain, and riding style.

  • How long does it take to fully charge an e-bike battery?
    Charging times vary by model but typically range from 3 to 6 hours for a full charge using the included charger.

  • Do I need a license to ride an electric bike?
    In the UK, most e-bikes (classified as Electrically Assisted Pedal Cycles or EAPCs) don’t require a license, insurance, or road tax as long as they meet specific power and speed limits.

  • Can I ride an e-bike in the rain?
    Yes! Our e-bikes are designed to be weather-resistant with sealed electrical components, but it’s best to avoid prolonged exposure to heavy rain and to dry the bike after wet rides.

  • What kind of maintenance do electric bikes require?
    Regular bike maintenance applies, such as checking tire pressure, brakes, and chain lubrication. Additionally, keep the battery clean and charged, and have the electrical components inspected annually.

  • How do I know which e-bike model is right for me?
    Consider your commuting distance, terrain, desired speed, and budget. Our customer service team is happy to help you choose the perfect e-bike based on your needs.

  • Do you offer test rides or demo days?
    We offer test rides at select locations and during special events. Check our website or contact us to find out about upcoming demo opportunities near you.

  • What is the warranty on your e-bikes and batteries?
    Our e-bikes come with a minimum 2-year warranty on the frame and electrical components, and typically a 1-year warranty on batteries. Warranty details vary by model.

  • Can I purchase accessories and spare parts for my e-bike?
    Yes! We offer a wide range of accessories including helmets, locks, lights, and spare parts like tires and batteries through our online store.

  • What is your return and refund policy?
    We accept returns within 14 days of delivery if the e-bike is unused and in original packaging. Please refer to our Returns Policy page for full details and instructions.