Shipping & Delivery Policy
Our Shipping & Delivery Policy was last updated on the 24th September 2025
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
•"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to EXR Commerce Ltd trading as BikeVentures
"Goods" refers to the items offered for sale on the Service.
•"Orders" means a request by You to purchase Goods from Us.
•"Service" refers to the Website.
•"Website" refers to BikeVentures, accessible from www.bikeventures.co.uk
•"You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at BikeVentures. The following terms and conditions constitute our Shipping and Delivery Policy.
Shipping & Delivery Policy
Shipment confirmation & Order tracking
As soon as you place your order, we will pre-authorise your card, however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for shipment.
Once confirmed, we will process the payment, and your order will be dispatched as soon as it is ready. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery and Shipment processing times
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card, and your order will be dispatched. Orders to mainland UK are typically processed within 1-2 working days and delivered within 3-5 working days, but may be slightly longer for items for which customisation and/or White Glove Delivery service is involved - please see the estimated processing and delivery time provided on the relevant product page for specific details. Delivery delays can occasionally occur.
Where dispatch to UK destinations outside of mainland UK is available, delivery may be subject to extra charges and longer delivery times.
We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at support@bikeventures.co.uk so that we can help.
Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Damages
We kindly ask that you carefully inspect all items upon delivery, even if you don't intend to use your item immediately. If any items appear damaged, please email clear photos and/or videos within 48 hours of receipt of your order to returns@bikeventures.co.uk so we can assess the situation and provide guidance on the best next steps.
Please save all packaging materials and damaged goods in their original condition before filing a claim.
Missed Deliveries
After placing your order, once your item is prepared for dispatch, we or the relevant courier company should contact you via email, phone or SMS with tracking details and/or to arrange a convenient delivery slot. Please ensure that someone is available at the designated delivery address to sign for the package and let us and the courier know as soon as possible if you need to change the delivery date or time slot.
Once a delivery slot has been set, we cannot guarantee that it can be changed if adequate notice is not provided. Please Note: for any failed deliveries which require a new delivery date/time to be arranged, you will be responsible for paying the redelivery charge (typically around £75 for e-bike deliveries to mainland UK).
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Please note we only deliver to addresses within the United Kingdom.
Shipment to P.O. boxes or APO/FPO addresses
BikeVentures only ships to physical addresses within the U.K.
Customs, Duties and Taxes
BikeVentures is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Cancellations & Refunds
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
By visiting this page on our website: https://www.bikeventures.co.uk/pages/contact
By sending us an email: support@bikeventures.co.uk