Refund & Returns Policy
Total return window is 28 days
You have 14 days from the date you receive your item to request a return.
Then 14 days for the item to be returned.
Items returned after this period cannot be refunded or exchanged.
Requesting a Return
To initiate a return, please email us at returns@bikeventures.co.uk within 14 days of receiving your order. Returns sent without prior approval will not be accepted.
Return Eligibility
Items must be unused, unworn, and in the same condition as received.
Items must be in their original packaging with all components included.
Proof of purchase or receipt is required.
Non-returnable items include custom or personalized products, sale items, hazardous materials, and gift cards.
Restocking Fees
A restocking fee may apply for items that have been opened or partially assembled.
The fee will be determined on a case-by-case basis however it is estimated to be around 20% of the order total. This will be communicated when you initiate your return.
If you wish to return a bike that was delivered with a 'Full Build White Glove Delivery Service', the bike must be unused in order to be eligible for a return.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or sent in error.
We recommend using a tracked and insured shipping service and emailing us the tracking information.
BikeVentures can help arrange the return for a charge of £75 - a courier will be sent to pick it up from you & return it to the manufacturer on your behalf.
Please do not send items directly to the manufacturer.
Damaged or Defective Items
Inspect your order upon receipt and contact us immediately if the item is damaged, defective, or incorrect.
Provide photographs or video evidence within 48 hours of delivery.
We will assess the issue and offer a replacement, repair, or refund as appropriate.
Exchanges
Exchanges are only available for defective or damaged items. We can not exchange items that have been damaged whilst being used.
You may only exchange an item for the exact same product by contacting us at
For non-defective items, the fastest way to get a replacement is to return the original item and place a new order. ( Some fees may apply )
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to the original payment method within 10 business days.
Refunds do not include original shipping costs unless the return is due to our error or a defective product.
If you do not receive your refund within 15 business days of approval, contact us at returns@bikeventures.co.uk
Refunds will only be processed to the original payment method.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please first double-check your bank account.
Then reach out to your credit card company, as it may take some time for the refund to appear.
Next, contact your bank, since there is often a processing period before a refund is posted.
If you’ve completed all of these steps and still haven’t received your refund, please get in touch with us at: returns@bikeventures.co.uk
Missed Deliveries & Redelivery Charges
After dispatch, we or the courier will contact you via email, phone or SMS with tracking details and/or to arrange a convenient delivery slot.
Please ensure someone is available to sign for your package or notify us of any changes.
Please let us and the courier know as soon as possible if you need to change the delivery date or time slot.
Failed deliveries requiring a reschedule due to nobody being home may incur a redelivery charge, typically around £70 for mainland UK e-bike deliveries.
Cancellations
If you cancel an order after it has been dispatched, you will be responsible for return shipping costs.
Refunds for cancelled orders will only be processed to the original payment method.